How to be a Great Host for Renters

We have put together some easy steps every host should follow to prevent hosting from becoming more of a chore than a reward.

Some of our most enthusiastic hosts are so dedicated to their guests having an exceptional stay that they’re challenged to find their own time and resources for themselves. “They’re givers and sometimes givers swing too far into that giving activity.”

Determine your goals

Are you hosting primarily to earn money? For companionship? To create more art or share the meals you enjoy preparing? Then it’s important to recognize and feel good about how hosting aligns with and supports these goals. For Elle, Airbnb hosting started as a means to keeping her apartment. She says that initial goal has evolved into being able to provide a great, affordable place to stay in the highly coveted West Village and give guests the opportunity to live like a New Yorker. “I’m proud to be able to share that.”

Surround yourself with resources

And by resources, Elle means those you can “call in a pinch” when, for instance, “you need to get keys to someone at 2 p.m. when you’re working in an office across town.” This includes a community of friends, like-minded neighbors, a cleaning service, or a few people who are willing to work part time or per diem, barter or take payment for cleaning, key hand-off and greeting when you are unable to do it yourself.

Communicate effectively

Communication helps to build trust. When you communicate effectively with your guests, they feel more comfortable and secure in your home.

Before they arrive:

• Communicate with them via email or text message (WhatsApp, Line,…) preferably the medium that they use on a daily basis, to schedule the time of their arrival.
• Share a manual containing information about local attractions or activities they might enjoy while they stay at your villa – You can also share this information with us and we will add this to your listing.

During their stay:

• Check in on their experience periodically by asking if everything is okay and whether there’s anything else you can do for them. If necessary, ask if there’s anything that needs fixing (for example, a leaky faucet in the kitchen) before it becomes one big mess that ruins their trip altogether! If possible, offer up something extra like tickets or backstage passes (if they’re fans of something specific) so it feels even more special when exploring nearby attractions together.

Providing great guest experiences (Tips from Booking.com)
🚨 Tip: Increase your positive reviews and future bookings by providing a great guest experience before, during and after their stay!

FAQ: How to Be a Great Villa or Chalet Host for Renters

1. What are the primary goals I should determine as a host?

• Your goals might include earning money, seeking companionship, sharing your passion for art or cooking, or providing a great place to stay. Recognize how hosting aligns with these goals to maintain a fulfilling experience​.

2. How can I manage hosting responsibilities without feeling overwhelmed?

• Surround yourself with reliable resources. This can include friends, neighbors, a cleaning service, or part-time helpers who can assist with key hand-offs, cleaning, and greeting guests when you’re unavailable.

3. What are the best ways to communicate with guests before their arrival?

• Communicate via the medium your guests use daily, such as email or messaging apps like WhatsApp or Line. Schedule their arrival time and share a manual with local attractions and activities they might enjoy during their stay​.

4. How often should I check in with guests during their stay?

• Periodically check in to ensure everything is okay and ask if anything needs fixing. Offering small extras, like tickets to local attractions, can enhance their experience and make them feel special​.

5. What should I include in the guest manual?

• Include information about local attractions, activities, emergency contacts, house rules, Wi-Fi passwords, and any special instructions for the property. This helps guests feel more comfortable and informed during their stay​.

6. How can I effectively handle guest complaints or issues?

• Address complaints promptly and professionally. Communicate openly, offer solutions, and ensure that any issues are resolved quickly to maintain a positive guest experience​.

7. What are some tips for providing a great guest experience?

• Ensure your property is clean and well-maintained, provide thoughtful amenities, and personalize the experience by considering the specific needs and preferences of your guests. Positive reviews often lead to more bookings​.

8. How can I make the check-in process smooth and welcoming?

• Greet guests warmly, provide clear instructions for check-in, and be available to answer any questions they may have. A seamless check-in process sets a positive tone for their stay​.

9. How can I balance my personal time with hosting duties?

• Utilize a network of resources to share responsibilities. This can include hiring part-time helpers or arranging for friends or neighbors to assist with tasks like cleaning and key exchanges​.

10. What are the benefits of hosting for personal growth and community engagement?

• Hosting can help you meet new people, share your culture and interests, and contribute positively to your community. It also offers opportunities for personal growth and fulfilling interactions with diverse guests​.

By following these guidelines, you can ensure a rewarding hosting experience for both you and your guests, making their stay memorable while maintaining a balanced and enjoyable lifestyle for yourself.

Feel free to contact one of our agent to be listed on Thevillalist.com: Chat or Book an appointment with one of our team for listing your property and getting personalized recommendations.